I am very nervous about having my hair cut as I haven't had many bad haircut. Bety made me feel very relax. The washing of my hair was very thorough and a massage was well needed. Bety listened to exactly what style I wanted but talked me through how much I was going to have cut to get the style which made me very relax. The blow wave was amazing and it has lasted 5 days! The salon also was very friendly and on a Saturday they have pastries! Just need bigger coffee cups!