I came all the way from Essex to do massage. Apt was at 1.30pm, I came in at 1.31pm, there’s no one to greet you so you stand there like a lemon. They decided to see someone else who got full face wax. I waited till 1.45pm, they said they thought I won’t attend & what time did I come in? I came in 1.31pm, they couldn’t wait few minutes yet they expected me to wait further 15 mins for her to finish. Absolutely rubbish customer service, not professional & no policy put in place. Disappointing!!!
The nails look good but she cut my cuticles down so short that 8/10 of my fingers now have cuts/scabs on them. One of my fingers was so sore and bleeding throughout the service. I did say it was hurting but she brushed it off and said 'you're sensitive'. I probably won't be going back because I've never experienced that before.