I was a bit dubious at first - however you should never judge a book by it's cover. It was a bit confusing when I first walked in as I didn't know if the woman who was sat down was a client or a member of staff. She spoke very quietly to me so I wasn't entirely sure what she said. However, she turned out to be staff and proceeded with my haircut. The wash, cut and blowdry was very nice and at an extremely good price. I would definitely consider going back here again.