Chiara is great, she keeps you relaxed during the treatment which makes the whole experience a lot less awkward and a lot less painful (I got a Hollywood wax). I would definitely recommend!
Massage was quite good, but the atmosphere was not. Walls are very thin so can hear conversations outside the massage room and the music played was not very relaxing.
The massage itself was just what I need. The masseuse was excellent and clearly new what she was doing. The health spa was a little dingy no atmosphere and very loud voices from the staff when you are trying to relax. I was asked to pay immediately then waited for my appointment that started after my requested time.