No music / ambience and a very cold room. The therapist was pleasant but did not ask about any specific problem areas, or discuss preferences. The massage was acceptable, though I have also had some very good treatments from other therapists at the centre, so have possibly been spoiled!
The therapist was excellent, certainly knew her stuff. Environment could do with a bit of attention as at present it's a touch spartan. Perhaps dim the lights, a bit of music. All that said, I needed a sports massage during marathon training and it certainly fitted the bill nicely and at a reasonable price.