I booked a 1hr ladies hair cut at the discounted January rate. Arrived and was told that as my hair was below my shoulders it would cost me an extra £10 because it would take more time to do. When Kyri had finished my hair cut in just 50mins, I was still charged the extra £10. The 'Good to know: Short hair = above the shoulders' phrase attached to the offer is supposed to make this clear, but frankly fails, try 'This appointment is for short hair (above the shoulders)' maybe? Particularly as there is no option to book a 'long hair' appointment. The lady sitting next to me was also charged extra for another reason which seemed to be different to the one I was given, therefore I would warn people about booking treatments here, it may not be the price you expect!
the owner seemed very friendly, unfortunately their was an issue with how treatwell had advertised the price, as on arrival I was asked to pay more because the system hadn't made clear that the price was for short hair. I hope this is fixed, as otherwise it seems like a nice salon.