Everyone is very friendly and I have been a regular since the place opened. But I have to say the service went down which is a pity. They have back-to-back bookings which means that they rush your waxing and last time did not go well with a lot of hair left or broken. The next day, I was told they could not fix this as the lady I booked did not have time. She offered me a small discount but if you spend 70 pounds, one would expect the problem to be resolved differently and not having to ‘ask’.