This was a great experience from the moment I contacted the spa. Katie was great at advising me on packages and making the appointments. Everyone was super friendly when we arrived, and our therapists, Sophie & Naz, gave us the most wonderful treatments. This was a surprise for my Mom's birthday and she loved it. We have been to fancier hotel spas in the past, this was our first time trying a smaller, local place. But the quality of service was superb and I loved the local, friendly vibe.