I have booked twice now and it has been exactly what I have wanted. There is no chat before or after due to a confidence issue around English language. No questions asked about what areas need most attention but the therapist seemed to feel the areas in need of attention. Her massage was just perfect for me. I will go again for the massage, the surroundings are not salubrious but who cares when the massage is that good. The others people working in the salon are really friendly.