Slight mix up to start as the slot booked via Treatwell wasn’t actually available, but I got a call to say they’d rearranged some appointments to fit me in which was amazing. I wasn’t sure which facial to choose so the therapist talked me through the different options and I settled on the Heart of the Ocean facial. The combination of cleansing, exfoliation, moisturisation, hot towels, massage techniques and a deep cleansing masque was perfect. The therapist was very friendly and professional and thoroughly checked all products when I mentioned a sensitivity to almond oil which I found very reassuring. Very impressed and will definitely visit again.
I’ve been to Elley spa many times but unfortunately today’s service was not what I would usually expect. I would appreciate a call from the manager to discuss.
Lovely spa. Treatment seemed to start late without any apology or reason. Pedicure was nice but didnt feel as relaxed as possible as we were sat in small reception area on bench. In a treatment room may have been nicer.