Not happy. The managers should think of the customer experience and what works for them. They take a very long time to understand a request.
If we bought 6 sessions of laser treatments in a large area and six in a medium area, we should be given the opportunity to use them as we need. It shouldn’t matter on the number of occasions we attend the clinic, it should depend on hair growth and treatment the body requires at that point in time. Especially when I’ve been doing laser for years and only need top ups.
This would really help the customer by giving them flexibility to use their package otherwise why would we want to come back.
Thankfully after a long argument, the manager understood and allowed me the treatment.