I had an appointment for 12 which was then changed to 1:15. I had a manicure done and then was told my pedicure would commence in 5 minutes. I was then left there for 25 minutes without any update, so I just got up. The whole appointment ended up being well over an hour, after already being delayed. Appreciate it is a small place and it was lunchtime, but would have understood if they had said upfront this would be the situation, particularly as I was pressed for time due to all the delays.