East River Spa Reviews
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
Check availability and book onlineReviews are written by customers after their visit.
392 reviews
I went for a mini spa day and a pedicure on a Friday. First I have to mention that the deal is good value for money as you get access to the spa, a pedicure and a 2 course lunch for £44.50. However, like with most things in life, you get what you pay for so do not expect high standards.
Where to start? I had to call the spa twice to confirm my booking because the staff who initially booked me in made a mistake and consequently they could not find my booking in the system. The spa itself is just ok in terms of facilities (no swimming pool or jaccuzi) but there is a clear lack of staff training. I booked a pedicure and my therapist really made me feel like she would rather be somewhere else and rushed the treatment. Let's be clear, once she finished the express pedi, she gave me the usual foot massage with her gloves on, this was undoubtedly the worst pedicure I have ever had, after which she rushed me out of the treatment room. The hotel restaurant is at best bad with very limited vegetarian options. I cannot deny the value for money of this deal but the overall experience was not great.
I thought the booking process was badly organised, and I only got a call at 9pm the night before to confirm that I had an afternoon and not a morning session booked (I had been told 10:00 before). Then the afternoon tea, which was part of our spa day couldn't be fitted in during the afternoon any more, and we had to complain before they agreed to leave the tea and cakes out for us after the scheduled sessions for my friend and I.
The therapists were absolutely lovely, but the front of house/meet and greet person at the salon did not seem to know what the system entailed and was disappointing (as was the person at the main hotel reception who was the only one on duty when I arrived and was on a personal call which she did not put down for 12 minutes while I stood listening to her at the front desk.
The massage treatment and the body mud treatment were very enjoyable and relaxing, as was the relaxation room where the 'sorbet' (actually full-cream ice-cream) was served. But they don't have a pool or jacuzzi and minimal facilities - only a steam room/sauna and this relaxation room. All in all, an ok experience, but not worth the money in my experience. Perhaps with access to a heated pool or jacuzzi between treatments, as well as the steam room/sauna- and perhaps if they had given me the time slot I planned for, it might have been different.
purchased a 2 for 1 spa day pass as a christmas present for my mum and sister. i had been before and thoroughly enjoyed the experience. they both came home looking extremely relaxed and said they enjoyed the ambient and overall experience!
My boyfriend and I visited the Spa for the Moroccan Steam Cleansing Ritual Spa Day For Two. It is great value for money. Being it the first time we had visited, the lady on the front desk was very helpful and welcoming. We were taken to the relaxation room before the time of our treatment which was a nice touch. The treatment was great - you are given a clear description from a therapist and then left to your own devices for the hour. Good experience for a couple. After the ritual you have access to the rest of the spa for the rest of the day. We took full advantage of this, visiting the steam and sauna rooms and relaxation room - where you are given water, herbal tea, sorbet after the treatment. The only thing I wouldn't rate so great is the experience showers. Afterwards you can have a lovely shower in clean bathroom facilities. I would definitely do this again!
It was a very pleasant experience shared with a friend. We had exfoliation and sauna together as well as different types of showers, we enjoyed hot beds while appreciate the beautiful view over the river before and after our treatment with complementary drinks and special sorbet. I recommend.
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