The hairdresser (didn't catch her name!) listened to what I wanted, but was very fast and didn't take much time or care - however for £12 it was a great deal, and my hair was in bad condition so just needed a trim. I have very wavy hair so it looks fine but if I did wear it straight the layers would look a little uneven. Although it did feel rushed I can't complain as it was such a good price.
The waxing was really thorough, efficient and professional, with a minimum of pain. The salon is at the back of a shop, so you can hear music coming through from the front - but during a waxing treatment (rather than, say, a massage) this wasn't too much of a problem.