Unorganised, double booked and short staffed, i did not have the hairdresser allocated through the app in fact the wash and straightening was done by 2 members of staff who were clearly not hairdressers. A wash and blow dry is meant to leave you with a light, bouncy and smooth finish. The wash involved pouring shampoo on my hair and rubbing it over the hair not at roots. I hate leaving bad reviews however this was honestly the worst wash & blowdry i have ever had. Left with dirty, brittle, limp