Crystal Palace Beauty & Nails Reviews
41 Crawford Street, London, W1H 1JN
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160 reviews
Lovely atmosphere, friendly salon!
Treatment by Valeria•Gel Nails Manicure
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We had a wonderful time at hammam spa. We had a lovely time overall and would recommend to other couples too and friends. I had a massage from a lady called Mace. Lovely place, treatment was very good and thorough, our skin felt so soft after. Thank you!
Mace was exceptional she was amazing, best treatment!
Another blissful hammam session at Crystal Palace—no wonder I keep coming back. Today I was treated by Mayss, who was absolutely wonderful: warm, welcoming, and incredibly skilled. I left feeling deeply relaxed (much needed!) and my skin feels amazing 😍 …
I tried to book an appointment using a voucher gifted by my friend. The lady on the phone was very rude. She repeatedly told me to call back after 10 minutes, and when I did, I was met with more rudeness and dismissive behavior. At one point, she hung up on me. It was very frustrating and unprofessional.
On the day of the spa visit, I was kept in the steam room for a very long time at extremely high heat. When I said I wanted to leave, I was told to stay longer, which made me very uncomfortable.
The scrub treatment felt rushed and poorly done — it lasted about 5 minutes, which is far too short for a full body scrub. The foam treatment that should have felt like a massage was also very disappointing. I asked for a coffee mask but a honey mask was applied instead without checking with me.
After that, I was hurried out while still covered with the clay mask and sent to the shower area, where the floor was very slippery from the product, which felt unsafe.
Overall, the visit did not feel relaxing or professional. Between the customer service, hygiene concerns, rushed treatments, and safety issues, I would not recommend this place. I strongly suggest checking cleanliness and recent reviews before booking.
I had the pleasure of having a hammam done by Mayss, beautifully spirited lady, experienced, patient, confident and friendly.
An amazinggggg experience. I felt totally relaxed and comfortable.
Mayss asked about the pressure to ensure comfortability which was considerate.
An all round pleasurable hammam.
Thank you Mayss, I am definitely ready for my holiday now.
See you again very soon x
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