Crystal Palace Reviews
39-41 Crawford Street, London, W1H 1JN
Check availability and book onlineReviews are written by customers after their visit.
195 reviews
I tried to book an appointment using a voucher gifted by my friend. The lady on the phone was very rude. She repeatedly told me to call back after 10 minutes, and when I did, I was met with more rudeness and dismissive behavior. At one point, she hung up on me. It was very frustrating and unprofessional.
On the day of the spa visit, I was kept in the steam room for a very long time at extremely high heat. When I said I wanted to leave, I was told to stay longer, which made me very uncomfortable.
The scrub treatment felt rushed and poorly done — it lasted about 5 minutes, which is far too short for a full body scrub. The foam treatment that should have felt like a massage was also very disappointing. I asked for a coffee mask but a honey mask was applied instead without checking with me.
After that, I was hurried out while still covered with the clay mask and sent to the shower area, where the floor was very slippery from the product, which felt unsafe.
Overall, the visit did not feel relaxing or professional. Between the customer service, hygiene concerns, rushed treatments, and safety issues, I would not recommend this place. I strongly suggest checking cleanliness and recent reviews before booking.
Another blissful hammam session at Crystal Palace—no wonder I keep coming back. Today I was treated by Mayss, who was absolutely wonderful: warm, welcoming, and incredibly skilled. I left feeling deeply relaxed (much needed!) and my skin feels amazing 😍 …
Great as usual! Enjoyed massage at the end of procedure from Sania❤️❤️
Treatment by Saniya•Gel Nails Manicure
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An immaculate manicure without polish. Precise, refined and beautifully executed with great attention to detail. A calm, professional service that leaves your nails looking effortlessly elegant.
Treatment by Nataliia•Manicure
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A beautifully done manicure - flawless, precise, and truly the best of the best. Professional work at the highest level. I couldn’t be happier.
Treatment by Valeria•Gel Nails Manicure
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