Crystal Palace Reviews
39-41 Crawford Street, London, W1H 1JN
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195 reviews
I came here with my partner today. I had the best experience from the front door till the end. Ohan provided me with the best massage, feeling really light and limber afterwards. I will definitely be back soon. Thank you
Rohnia and Maize did our hammam treatment tonight. I must say that we've been to your hammam so many times but the two ladies today were absolutely excellent. It is actually one of our best experience to date. They were very meticulous in their techniques, took their time to give a good massage and very detailed in their scrubbing and very careful. They made sure our faces weren't full of soap also. In conclusion both ladies were so good - they deserve a mention. We will ask for them again when we go back to Crystal spa. Thank you.
My everyday glasses were stolen from the spa by either the customers who were in the changing rooms/tea area at the same time or a staff member (as they kept steaming up and didn’t notice them fall out of my bag). Despite mentioning this to the staff immediately once my friend helped me search my bag outside + leaving a voicemail with the venue a week later, nobody has contacted me since which is disgusting as I’m over £200+ out of pocket, let alone the inconvenience of not being able to see whilst new ones are ordered!
It’s such a shame as it was my second time coming here (last in 2023 which was also pleasant) for a friend’s birthday and the actual hammam wasn’t bad at all. Mayss (the masseuse) was lovely and I would genuinely recommend her, but I’m appalled by the business’s refusal to do anything but “sorry, we’ll let to know if we find them” and proceed to ignore me. AVOID!
My appointment was booked from 6:30 to 8:00 (90 minutes), but the service started late and I was still rushed to leave before 8. I was kept in the steam room for too long, and the actual hammam treatment lasted less than 30 minutes. After that, I was pushed to go shower and then left waiting there for quite a while with no guidance.
There is no proper cooling/rest room — I had to go straight to get dressed. While I was changing, staff spoke to me rudely through the door saying “we close at 8,” without even knocking first, which felt very disrespectful.
The changing room itself was filthy and poorly arranged. The lockers/boxes did not close properly and the layout felt like a corridor with curtains. Even though it was supposed to be women’s day, I could hear men behind the curtain area, which made me uncomfortable.
Overall, the place felt unclean, disorganized, and very rushed. Based on my experience, it did not feel worth the money.
I wish I could give -10 stars
I had the pleasure of having a hammam done by Mayss, beautifully spirited lady, experienced, patient, confident and friendly.
An amazinggggg experience. I felt totally relaxed and comfortable.
Mayss asked about the pressure to ensure comfortability which was considerate.
An all round pleasurable hammam.
Thank you Mayss, I am definitely ready for my holiday now.
See you again very soon x
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