Awful. Just so, so awful. Despite being bang on time she raced through the appointment and left me with two completely different brows; one twice as thick with stray hairs and the other with a chunk of hair missing, not to mention a scar from where she pinched the skin. I'd previously had a good experience with a different therapist so don't understand how they have anyone this bad on staff. I want a full refund and would strongly discourage anyone from visiting this salon.