Covent Garden Beauty - 65 Endell Street, WC2H 9AJ Reviews

65 Endell Street, Covent Garden, London, WC2H 9AJ

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Reviews are written by customers after their visit.

4.7
5730 reviews

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Written by our customers, so you know what to expect at each and every venue.
Treatment itself was excellent and results were what I was looking for. Improvement in staff welcoming and ambience was non-existant.
In one word - disappointing. I've visited here on many occasions and have given positive reviews in the past, but the therapist and treatment received last Monday was horrendous. I arrived downstairs and the beautician didn't know if she was expecting me, and left me sitting in the threading chair for a good five minutes before coming over to start my treatment - a full face of threading. She seemed surprised that I was getting a full face of threading and tried to convince me to have hot waxing instead as she didn't think I would be able to stand the pain! I took her advice and let her use hot wax on my sideburns. In hindsight, I think she only did this because she cannot thread. A 20-minute appointment turned into 40 mins (including the 5 minute wait at the start) as I had to point out that not all the hair was removed on numerous occasions. It still wasn't all removed when I left the salon but there's only so many times you can ask someone to go over the clearly visible hair. The icing on the cake was when she refused to complete the hollywood wax I booked as I 'ate in to the appointment time!' Never again.
Really clean, modern salon, and great availability for last minute appointments. Therapist was lovely, but missed some hairs. Have had more thorough waxes for the price, but overall a good experience.
Great shellac nails, lasts a long time
the place was very clean and tidy and the staff very friendly. However, i booked and paid for a hot wax and most of it was done with normal wax, hence the 3 star