Amazing service - very welcoming, friendly and professional. The stylist really listened to what I asked for and did a fantastic job with my wash and haircut. I’ll definitely be returning!
I came in having booked a wash and cut, which I got. Then the hairdresser went on and blow-dried and styled my hair, something I didn’t book or asked for. I was then made to pay nearly double the price I had booked in for. To top it off I realised once I brushed the styling out the hairdresser had missed cutting parts of my hair so I had to fix that by myself at home. I also didn’t get the hairdresser I had booked in with, and no explanation as to why that was.
Soraia let a lady called Janaina cut my hair.We agreed to not cut much, since first thing I said was that I was letting my hair grow longer. Janaina trimmed my hair shorter than agreed. When I said that wasn’t what I asked Janaina had a fake reaction saying she was shaking with my comment. No sorry. They offered as a repair a discount for my next appointment.it is not fair since I was charged for a long hair keratine treatment, which was done after cutting.Very unprofessional.