I felt uncomfortable with the hairdresser as she made next to no conversation with me, so I had to just trust her to do a good job as i stared on at her chopping away which also seemed rushed because there was a client after me (something she mentioned when finishing). I wanted my hair styling a particular way which i showed, and got something completely different and pretty much worse than what i could do myself. So i didn't leave with the hairdresser look, which is something I've never experienced before. The hairdresser knew what she was doing but the whole experience made me feel really uncomfortable. The ambience was also non-existent, and the music was terrible. I was offered a beverage to which i responded with a request for tea, which never came to me. It felt as if it was asked out of courtesy only. I had high expectations given many reviews, so I'm very disappointed.
Having returned to Clarity's twice since, I cannot fault the highlights and haircut I receive each time. Really high quality service and experience, and great treatment. Cannot recommend enough