City Clinic Wimbledon Reviews
70 The Broadway,, Wimbledon, London, SW19 1RQ
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2610 reviews
I booked this after reading some less than great reviews as I thought 'it's only a wax right?' oh how wrong I was. I've tried to explain just how awful this experience was to my friends but I really can't reenact it to the full extend. The beautician had obviously had a stressful day so at first I gave her the benefit of the doubt but the procedure continued to be an absolute nightmare. Having only ever had an extended bikini wax before I voiced my concerns at the beginning which were pretty much ignored. The procedure was unbearably painful and the beautician made remarks such as 'if you cant take pain why did you book it' (I have never had any problems with pain before), 'why did you book a Brazilian if you haven't ever had one before' (everyone has to start somewhere right?) and 'look you're sweating this isn't helping me' (I can't actually control my bodies reaction I'm afraid)! The wax took her just under 15 minutes (she obviously wanted me gone), she left me completely red with odd patches of hair still remaining. In relation to the remaining patches she commented 'I haven't done it all as it is your first time, we will do it all next time' - sorry what? Not wanting to stay in her company any longer I accepted this and ran out of the salon as fast as I could never ever to return again. This is the first time that I haven't tipped a beautician in my life. Be warned and avoid!
Brazilian Waxing
Verified review
Fast and professional. good experience. I will definitely go back.
Treatment by Anju•
Hollywood WaxingShow all…
Verified review
Treatment was nice and staff and vey warm and friendly. Ambience of the salon could be improved - just some background music would make a big difference.
Verified review
Incredibly disappointed and angry at the service I received in Cleo Clinic Wimbledon. I came in for eyebrow threading and an upper lip wax. First of all the lady was not very welcoming and came across as quite rude and abrupt. She first threaded my eyebrows which I was very satisfied with but once she had waxed my upper lip and asked me to check it in the mirror. I noticed she had left a large clump of hair at the point of my cuspids bow. Therefore I asked if she could remove it. Without even asking she went into thread it which was not what I had asked for. I then told her I would prefer not to thread the hair as I found it quite painful. She then rolled her eyes at me and got the wax. This then soon led to her ripping the skin off my lip! She then walked off without even saying a word and joined her colleagues at the desk, leaving me on the chair. I left the salon feeling quite annoyed and disappointed with the attitude of cleo clinics employees and the service they had provided. It wasn't until I arrived home 20 minutes later I realised the wax had completely ripped away the skin on my lip, causing it to swell and sting! I did not feel as though the manager on the desk was at all approachable as it was very obvious I was not happy with the treatment and she did not even say a polite thank you or goodbye as I left. Manners are incredibly important in a business and the Cleo Clinic employees clearly do not attain these at all.
I would not reccommend the service and I shall not be returning again.
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