I arrived 20 mins late due to traffic but have called in and they said: thats not a problem just come in. When I arrived I had to wait for one hour, which was annoying and this could be communicated over the phone so i could rearrange my appointment. The Lady M. however who did my facial was super friendly and done her job good.
My appointment was half an hour late which is always a bummer. The girl who did the manicure was really, really sweet, but honestly I've had better treatments in other places for cheaper. The place and staff are nice, but I wouldn't go back.