I had to wait 20 minutes for the treatment to begin, with very little explanation as the beautician can barely speak English. There is no receptionist so you are sat waiting in an empty room while she finishes off her previous, overrun treatment. I had a lash lift and she did a good job. The salon looks nice but is run on a very low budget, so you get what you pay for.
facial was really nice but I had booked 60 mins with a voucher and got a 40 min treatment. I was told she even gave me 10 extra minutes, which means I only got 30 mins even though I had booked 60. price was really discounted, so I didn't make a fuss.
This massage was terrible, first of all the therapist was 10 minutes late, hadn’t made up the bed and the room wasn’t clean. Then she picked up a phone call during the massage and continued to keep her phone on loud whilst texts came through. Then the message itself was terrible - I don’t think this therapist has ever been trained in massage. Really disappointing and £70 wasted, I left after 15 minutes.