RUINED STAG WEEKEND BY EXCEL BUBBLE FOOTBALL!!!!
DO NOT BOOK WITH EXCEL BUBBLE FOOTBALL!!!
Had cousins stag on the weekend in Nottingham. Had booked bubble football for 12 lads with Excel Bubble Football for the Sunday. Obviously we were all very excited and were really looking forward to the bubble football as none of us had done it before.
Booked a hotel in Notingham City Centre for the Saturday night as we had friends/family coming from Sunderland, Newcastle, Birmingham and Leicester. Few lads that couldnt make it on the saturday trained it down sunday morning just for the bubble football. We booked this hotel because it was only 10 minutes away from the venue that Excel bubble football had arranged for us. Which was the Nottingham Wildcats Arena.
All checked out of the hotel and ready to leave for the Wildcats Arena I got a phone call from Excel Bubble Football (an hour before the booking) stating that they were stuck in traffic and would not be at the venue at 2.00 as agreed. They stated that the venue had no later times available and so they would have to cancel! Didnt even get an apology! Just said that they could arrange it for another day. I explained that I had 11 lads sitting outside the hotel in their footy gear waiting to go to the venue and most of us had travelled from all around the U.K which wasnt cheap or easy to organise. It was a stag weekend with the wedding only 2 weeks away. In response to this I was told that wasnt Excel bubble footballs problem! They were offering the same event on another day and couldnt see the issue! They then to my shock put the phone down on me!!
I rang back and this time a lady answered she said that the car with the bubbles had broken down and there was nothing they could do. Earlier it was traffic now I was told that the car had not even left for the venue yet! Excel Bubble Football made no apology and were extremely rude in the way they spoke to me. I really wish I had not booked this event with this company and advise anyone considering it not to! This is the first time I have ever felt the need to leave a review for any company but after the shockingly poor service and rude way that we were treated I hope that i can hopefully save another group from having their special event RUINED BY EXCEL BUBBLE FOOTBALL .