My barber was jay, he was really pleasant from the moment i entered the building offering me either a hot or cold drink while i wait, while utting my hair jay explained to me the training he had done for cutting beards, i took him up on the offer and was happy i did, my bear has never looked so good it now has shape to it and he give me some tips on the best way to groom the beard and some products to help menalong the way. The overall experience was great and i have booked in again.