In the first instance I had problems with the booking. I received. An email saying if I couldn’t come to let you know. As I intended coming I assumed I did not need to let you know. On the day I booked, 17 Dec, I left early and did not bother to check my emails. I travelled all he way across London and when I arrived in Knightsbridge, I called the salon for directions. They told me that the had emailed me and phoned me to ask if I was coming and because they couldn’t get through, they cancelled