Arrived for an appointment which had been booked the evening before, only to be told multiple times " it will just be another 5 minutes before they'll see you". 25-30 mins later and I finally got my wax, which I then had to leave "early" (before the tweezer-tidy up) and physically run back to Angel station with an entire suitcase to catch a pre-booked train to Liverpool. The beauty therapist doing the wax couldn't have been nicer or more apologetic, but sweating everywhere, out of breath and sitting on a hot train (which I only manged to catch by the absolute skin of my teeth) 10 minutes later after an incomplete wax was NOT a pleasant experience. Admittedly it would have been pretty annoying to be told that my appointment was running 25/30 minutes behind when i'd initially arrived, but I would have rathered the honestly than be given an estimate over and over which wasn't in the least bit accurate. At least I could have weighed up my options and decided whether to wait or re-schedule. That, or my booking should not have been accepted at all in the 1st place. Overall great location, nice clean venue and friendly staff. Just wouldn't at all recommend if you need to be anywhere in a rush.

Treatment by Nina

Emma•over 7 years ago

Verified review

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