Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
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2991 reviews
We have stayed at numerous hotels all over the world and this was one of the most disappointing experiences to date. The hotel had overbooked beyond their capacity. We did not receive any treatments within our 'exclusive' offer and their treatments were all overbooked. When we explained that we had paid for treatments within our inclusive package we were told that the hotel couldn't do anything. They took on a 30 person hen party which they simply couldn't cope with. Everyone was complaining, didn't receive treatments, the spa facilities were freezing first thing in the morning and then absolutely packed to the hilt for the remainder of the day, the restaurant was always fully booked and although the staff were OK, the hotel itself needs to take on more staff to manage the numbers. The hotel room itself was shabby and in need of updating. We were placed opposite the cleaners room which was regularly visited with the door open all the time just looking unprofessional and messy, next door had a yapping dog and the staff were uncoordinated, e.g. we had an exclusive package but reception failed to tell give us a voucher to present to the spa team who wouldn't admit us without out. Everything was difficult, slow and displeasurable.
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We booked for a luxury spa weekend, I emailed straight after I booked to book our treatments. No response, called and didn't get through a few times, finally did and they said they are fully booked and that we need to sort it with lastminute.com, who were brilliant. Decided to use the spa facilities, they were so so. Food was included, but would have been over priced if not. At lunch we were forgotten about twice and so skipped dessert. At dinner my mushroom ravioli was nice until you got to the bottom, it must have been left on a hot plate because the bottom side of the pasta was burnt. And the banana split was done with an unripe banana. And the room was freezing cold.
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Lovely hotel , very good food , staff were extremely friendly and helpful , treatments were excellent , amazing value
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I have booked this hotel as my birthday treat but unfortunately my birthday was ruined. I had a luxury one-night spa break booked. The restaurant and spa staff was very unhelpful, unorganized and no one seemed to know what they were doing. It was also very difficult to find anyone to speak to. We had to wait for over 40 mins for our main course lunch to arrive and hence the reason why my husband had lost his treatment time which was already paid for and we were unable to reschedule it as there was no more availability. We would have waited even more as the waiters were never there and we had to chase them up ourselves. I had also missed part of my lunch as I had to rush to get my treatment as otherwise I would have missed it as well. The service was extremely slow (even though it was not busy) and the food was unfortunately not great either. That was definitely not the relaxing spa break that we were expecting but in fact we have found the whole experience to be very stressful and rushed. I especially find it extremely unfair for my husband to not receive his one-hour treatment due to the failure on part of the hotel staff as everything has already been paid for. I have emailed the hotel directly but up to date received no response. We've been on many spa breaks before but this was definitely the most stressful and rushed spa breaks we’ve ever experienced. We will definitely not be going back.
On the plus point the therapists themselves were very kind and helpful and the facilities were good.
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Pleasant but disappointing the aroma therapy cave was a let down as was something and nothing. Also our treatments were cancelled which was one of the main reasons for going.
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