Lovely hotel and staff just felt let down at the beginning because our booking was messed up so when we arrived we had no room . We found this stressful as we had a spa voucher and found it really hard to book . When I phoned to book I found the receptionist abrupt and rude . Eventually I was transferred to the spa and managed to book it all but clearly it still went wrong . On the day the lovely lady on receptionsoon sorted it out for us and couldn’t be more apologetic and helpful .