Everything was good, Grace was excellent, but the fact that you've cancelled my treatments 3 times, once whilst I was on route to the hotel, is unacceptable so I'm not overly impressed
Really lovely day out had a Swedish neck back and shoulders with Alice was perfect
Had afternoon tea to top it off was excellent will go back again soon hopefully
Reservation process was problematic with staff not being very friendly, dates not available and difficulty to get through to the reservation team. On the day our lunch was moved without asking and later we find out they messed up the dates.No robes were offered as promised. Ladies changing room too small with just one toilet which was not clean and had tiny flies flying around. Alice saved the day by being great. Jacuzzi nice but crowded. Overall an ok experience but probably would not recommend