This was our second visit and it did not disappoint. They use my favourite products Elemis. The facial was amazing. The use of the pool jacuzzi steam room sauna relaxation room and aromatherapy room just helps you to totally relax. Then up to the restaurant for afternoon tea. Another treatment booked for March 2023 for my daughters birthday.
The venue was good and clean. On our departure though there was a very strange smell through the corridor of the changing rooms and all up into the reception area upstairs, maybe coming from the drains. Had use of all facilities but to use the main swimming area we had to come from downstairs and pass through the public area of reception in our swim wear which made us feel very comfortable and avoided to do. Also we couldn't purchase a hot drink at the bar as we only had cash
Couldn’t fault anything from start to finish all staff very friendly,helpful. Room was great. Spa lovely very relaxing. Had two treatments ladies were so lovely facial was amazing. Had breakfast afternoon tea dinner all ten out ten. Excellent value for money if in Bournmouth ever again would definitely use this hotel staff made it thank you very much.