The treatments were excellent, although the treatment rooms and the spa itself look very tired and in need of repair/redecoration. The room was clean and comfortable but also looked pretty dated and in need of a bit of tlc particularly in the bathroom.
I was very disappointed that the use of the spa facilities was an extra cost and not included as it is at other spa hotels I've stayed at. This was not made clear at the booking stage. Also extra cost for robe and slippers!!
The Venue for New years evening was very pretty, with lots of atmosphere and a wonderful entertainer, in fact the best I have ever encountered at a New Years gala....
The staff were extremely good, however the filtering in to find your table did take a little time.