This was my first ever facial, which I'd booked primarily because I thought it would be a pleasant, relaxing experience. Unfortunately it was anything but. The therapist spent the entire hour lecturing me about my skin, normally linking it to things that weren't true for me (for e.g., lots of make up, washing with cold water, medications). Whether or not my skin is particularly bad, it felt inappropriate and uncomfortable to be subjected to a scolding that latest for the whole treatment. Why on earth would I want to repeat this? What's more, my skin looked and felt no better for the treatment.
The location was also pretty strange, in the basement of a dated conference centre. This wouldn't matter if the treatment was great, but just adds to the general feeling of disappointment.
I had a pedicure with Bonnie. She did a great job working my skin. Unfortunately, she didn't have a great choice of colors and the polish wasn't applied too neatly so I subtract one star.