We started our session and 45 minutes later the therapist said your hour has ended! I asked her why and she couldn't understand English so she called the manager we explained respectfully that we still have 15 minutes left so why has the session ended soon? She said because you came earlier! It is true we came 10 minutes before our appointment time but the treatment started 5 minutes after the time as they were cleaning the room! Anyhow they later send me a text saying they cannot tolerate any aggressive behavior to staff! We didn't say or do anything aggressive we only asked why has the session ended soon! They also said in the text we are no longer welcome into the venue and next time they would call the police!! Seriously we came calm to have a nice time and relax not to cause any aggressive behavior... very unprofessional staff and also one of the massage therapist was not good at all, she was doing the massage as if she was training! Very bad experience and I wouldn't recommend this place ever ! I'm surprised by the rating given to them !
My partner and I had a couples massage here in August and it was my best massage experience outside of Thailand by far.
I came today and our massages were very poor. It's a very disappointing experience when you leave a Thai massage without having the knots in your back worked on or the areas you specify to be remedied left untouched.
I understand that no two massages are the same but there is a worrying level of inconsistency for a service that is ten times more expensive than its country of origin.
It is a shame as good massage experiences in London are few and far between and I thought I was onto a winner.