I have been here many times before and haven't had any trouble and in fact they were fantastic! Strong focused massages. However it seems their staff have changed. This is now the second time in a row where I requested a deep tissue and asked them to focus just on my back, but it just wasn't done. Both times I had to ask twice to apply more pressure. With deep tissue from here in the past, they have used their elbows and really got in there. This time, just thumbs and patting. I did complain and was told that someone would call me. I have not heard anything, even after emailing directly.
Sadly I won't be coming back as I have now wasted over £100 on massages that just made me more frustrated by the end.