Florence managed to translate my garbled explanations into an understanding of where my problems were coming from, and treat them - if felt great when I walked out. She is very approachable and communicative whilst remaining totally professional at all times.
To steal Arnie's phrase; "I will be back". With my back.
Florence is a wonderful person, she’s very attentive to your concerns, a great listener and a pro at what she does. I left feeling very relaxed. Defo going back again :)