Unfortunately my pack wasn't ready when I arrived and I didn't receive my tea/coffee on arrival or key for the door. However your staff were exemplary after I had been for a swim I mentioned this and it was arranged for this to be provided with my lunch. The lady who assisted me with my queries and after lunch directed me to your drawing room (as it was quite cool in restaurant) was marvellous and service at lunch was very good.
As I didn't know your hotel I think more advice on planning a day would have been beneficial.
However I had a pleasant day.
A few minutes delay turned into 20 but the treatments more than made up for it. Fab massage - convinced had been there for over an hour instead of the half - wonderfully relaxing and ticked all the boxes. Likewise, eyebrow shape meticulously spent time over. Couldn't fault the treatments or staff.
Out of their control however, poolside was too narrow, with beds sqeezed in restricting access, and steam room out of order on the day of visit. Gym equipment was a little tired and grubby, though a good range to hand.