I booked last minute for a back massage ,I have regular massages and wanted a firm muscle massage to release tension.i was recommended to have the work it out massage. Not sure what the brushing and foot flannel was all about but wasn't unpleasant, I just expected more muscle manipulation and release rather than lots of efleurage and forearm back sweeping. As I said it wasn't unpleasant just not really worth the £40 charge for 25 mins and I left still with tight shoulders and neck.
The Spa itself is not well managed : one of the showers of the changing room is not working ;one member of staff with long curly hair was quite condiscending with a fake smile on her face. The therapist is reliable and professional.
This was one of the absolute best experiences I've had at a spa. From the moment I walked into the hotel until I left, every staff member was lovely and kind. They could not do enough.
The massage itself was the greatest I've had in a long time. Celeste was so great at providing a calming, relaxing atmosphere. A hidden gem and one I can't wait to return to.