Afternoon tea was nice and waitress in the Restaurant very nice. Was looking forward to using the jacuzzi after a swim but the water in was very scummy on top and I didn’t want to go in it which was very disappointing having paid a lot for the Spa day. There was not enough chemical in it to get rid of peoples body fluids.. I know because I own a hot tub and this is what happens when it’s not clean. A lady I was speaking to in the changing room afterwards felt the same way.
I booked last minute for a back massage ,I have regular massages and wanted a firm muscle massage to release tension.i was recommended to have the work it out massage. Not sure what the brushing and foot flannel was all about but wasn't unpleasant, I just expected more muscle manipulation and release rather than lots of efleurage and forearm back sweeping. As I said it wasn't unpleasant just not really worth the £40 charge for 25 mins and I left still with tight shoulders and neck.
The Spa itself is not well managed : one of the showers of the changing room is not working ;one member of staff with long curly hair was quite condiscending with a fake smile on her face. The therapist is reliable and professional.