Spa: nice, I would have preferred to have had a choice of timing on treatments, and separate, maybe the massage just before lunch & facial at the end of the day. Whereas they were on arrival & one after the other. The benefit of the facial were ruined by going into the pool/sauna straight after.
Steam room: not working, this was not stated on booking nor arrival, this reduced the facilities to use, no discount offered.
Restaurant service lacking: slow, had to ask for plates & drinks
Disappointing venue. We had 2 x treatments that were absolutely fantastic and relaxing that was the best part of the spa day. after the treatments we went to the pool, the facilities were so outdated, the ceiling was filthy and parts were breaking off, the edges and corners of the pool area were not clean. The steam room was out of order but we were not told beforehand so no point being in that area really. We paid for cream tea and was a little disappointed, the scones were cakes,