Staff were friendly and helpful, the treatments were of a high quality and the ladies completing them were very professional. The spa area was good, my only complaint was that the spa area itself is a little tired, the ceiling tiles are dirty and need replacing and there are little areas here and there that let it down. Our afternoon tea however was brilliant. The portions generous and the staff attentive without being overbearing.
Spa: nice, I would have preferred to have had a choice of timing on treatments, and separate, maybe the massage just before lunch & facial at the end of the day. Whereas they were on arrival & one after the other. The benefit of the facial were ruined by going into the pool/sauna straight after.
Steam room: not working, this was not stated on booking nor arrival, this reduced the facilities to use, no discount offered.
Restaurant service lacking: slow, had to ask for plates & drinks