Hi there, I had a new cut (from a same length to a layered one) a couple of weeks ago. Having very straight and heavy hair I'm always a bit worried about having it cut by people I don't know as you can just see a bad cut a lot more than with wavy or curly hair. I was surprised at how happy I was with the result! The English girl who looked after me (what is your name again?) was super friendly and listened exactly to what I wanted, so no bad surprises. I was particularly happy about the blow dry, as it was just the perfect amount of volume and texture. Definitely going back again!