Normally have a good experience but this time there was a double booking, however they offered a complimentary service which was nice. Haircut was ok however cut a lot shorter than I asked for
Ladies waxing was good. Face waxing was okay but a fair bit of hair not removed. Prior to my appointment, was asked by the manager by telephone to come earlier to a different salon branch that ended up looking nothing like the photos/originally booked branch. Was also asked to attend earlier but when I arrived earlier, I was left waiting well beyond my originally booked time and I’m lot local. Asked for a refund which was refused.