I had booked 2 treatments, classic facial and eyelash extensions. I have awarded facial a 4 star as the lady who did it was nice and facial was ok for what I paid. For eyelash extensions I have given a 2 star and this was done by a different lady. I don't know her name as I didn't even get a 'hi' let alone an introduction, she just gave me a form and said 'fill this'. The whole experience was not friendly and have to say I did not enjoy the treatment. The treatment I booked was for 1 and half hour but she finished in less than an hour. I felt like she was rushing and she even took a personal phonecall in the middle of the session (talking in her own language) which I found quite unprofessional. When she was done and i had a look I wasn't immediately pleased with it, she said it was as I wasn't used to it, then left and sent her colleague over to talk to me.
I don't think I will be returning.
Frankly, they need to work on their hospitality and make customer feel more welcome.
The treatment itself was great, if a little shorter than the 30 minutes I had paid for. I did however have an issue with my booking. I received a phone call on the afternoon of my appointment asking if I could come in earlier, however I could not due to my working hours. They then asked me to come in another day. I advised that I was going on holiday and could not do this. They eventually accepted they would have to honour the booking but it was done with an ill grace and I was not too impressed with this.