The new apprentice is very slow at hairwashing and asked me several times if the water was the right temperature whilst just wetting the ends of my medium length hair. I explained I couldn't feel the water unless she wet my scalp so I would tell her if it was too hot or cold. She asked again, same situation several times. Her touch when washing was extraordinarily light. I think she needs a little more training, but she did explain its only her 3rd week.