I don't know her name even if I knew i wouldn't say it. She had no Idea there's an appointment booked through treatwell so she had other clients to wax at the same time. She said sorry and she left for her wax client. She ruined my hair. I have never had such a joke haircut in my 43 years of life anywhere. I could complain to treatwell for accepting such a failure. How can you charge people for 1 hour, you not only know that you have a client, i doubt there's a haircut liscence she owns.