I had to wait to be seen even though I have booked in advance. I have been passed from one person to another and the quality of the service wasn't very good.
Had to wait 30 mins after my appointment time before my treatment began. No discussion about the treatment before it began. Initially relaxing but the microdermabrasion felt quite brutal and I was left with scratches on my neck that remain after 48 hours. I was left for 15 mins in the room by myself when the face mask was on. In all other facials I’ve been to, that time is used for a neck/shoulder massage etc but it wasn’t the case here if you are expecting that.