I was welcomed by the cheerful staff, given a quick tour of the salon (shown where the loo is, where drinks were etc.), had my coat hung up and shown to sweet waiting area - where I could help myself to a variety of drinks. I was five minutes early but by the time all the above had happened, my nail technician was ready and came to the waiting room and found me. She was extremely polite, well presented (as everyone in the salon was) and showed me downstairs to the nail station. She showed me the large colour selection - I had a hard time choosing because there are so many great colours! She began working on my toenails, I was able to choose a magazine from the rack beside me and had a lovely, relaxing time. She worked extremely quickly but to the highest quality - I was so impressed. When she was working on my finger nails, we chatted about a few things, sang along to the music (great playlist btw) She did the whole mani pedi in 45 minutes - much quicker than the suggest 1 hour 20 mins. The results were great - lovely colour, shape lasting well. I could not be happier! I booked in for a months time for the same treatment, as I will get 25% off that appointment! What a good scheme!